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Terms & Conditions

Welcome to TravelVisaAustralia.com, a service owned and operated by Migration Expert Pty Ltd (“Travel Visa Australia,” “we,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, online services, and any products or services you obtain through us (together, the “Service”).

By clicking “Accept,” creating an account, or otherwise using our Service, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use our Service.

1. Eligibility and Age Restrictions

  • You must be at least 18 years old to use our Service.
  • If you are under 18, you may only use the Service with the supervision and consent of a parent or legal guardian.
  • By using the Service, you confirm you meet these eligibility requirements.

2. Your Account and Information

When you create an account (“Client Area”):

  • You must provide accurate and complete information.
  • You are responsible for maintaining the confidentiality of your login details.
  • You are responsible for all activity under your account.
  • Notify us immediately if you suspect unauthorized access.

We are not liable for any loss caused by unauthorized use of your account.

3. Our Service

  • We provide visa application assistance and related services.
  • We rely on the information you provide to prepare and lodge your application with the Australian Department of Home Affairs.
  • Visa approval is solely at the discretion of the Department of Home Affairs.
  • Processing times are estimates only; delays may occur due to incomplete or incorrect information, government requests, or other circumstances outside our control.
  • Do not make travel arrangements until your visa has been officially granted.

4. Fees and Refunds

  • All service fees, government charges, and applicable payment processing or credit card fees are clearly displayed at the time of application.
  • Government fees include any surcharges, credit card merchant fees, and transaction costs applied by the Department of Home Affairs (or other relevant authority). These are non-refundable under all circumstances once charged.
  • Refunds are only available if you submit a written cancellation request via the Client Area before we begin preparing your application for submission to the Department of Home Affairs.
  • For clarity, “submission” includes both:
  • The moment our migration consultant begins preparing your application in the Department of Home Affairs online system, and
  • The formal lodgment of the application.
  • Once preparation has commenced, all fees are strictly non-refundable, regardless of whether the application is ultimately lodged, processed, delayed, or refused.
  • If you are eligible for a refund (cancellation before preparation begins), it will be limited to our service fee only, less an administration charge of US$29 or 15% of the total payment (whichever is greater). Government fees and payment processing/credit card charges cannot be refunded.
  • Refunds are processed to your original payment method only. If your payment card is no longer valid, you are responsible for coordinating with your bank or provider to recover the funds.
  • All refund decisions are final and remain at the sole discretion of Travel Visa Australia.

5. Third-Party Involvement

We work with third parties to deliver parts of the Service, including:

  • Payment processors,
  • Technology and hosting providers, and
  • Government-authorized offices (for biometrics, medicals, etc.).

We are not responsible for delays, errors, or failures caused by these third parties.

6. Intellectual Property

All content on our website, including text, graphics, logos, software, and other materials, is the property of Travel Visa Australia or our suppliers and is protected by Australian and international copyright laws.

You may not copy, modify, distribute, or reuse our content without written consent.

7. Communications (Email, SMS, App)

By using our Service, you agree to receive communications electronically, including by email, SMS, or through our website or app. These communications satisfy any legal requirement for written notice.

You may opt out of marketing messages at any time, though you will continue to receive essential service-related updates.

8. Termination of Service

We may suspend or terminate your account if you:

  • Provide false or misleading information,
  • Breach these Terms, or
  • Misuse the Service.

If terminated, you may not re-register without our written consent. We may retain data as required by law.

9. Limitation of Liability & Disclaimers of Reliance

  • The Service is provided on an “as is” and “as available” basis.
  • We are not responsible for:
  • Government changes to visa requirements,
  • Processing delays, or
  • Decisions outside our control.
  • We rely entirely on the information you provide. Incorrect or incomplete details may result in delays, rejection, or cancellation of your visa.
  • To the maximum extent permitted by law, our liability is limited to the cost of the Service purchased.

10. Dispute Resolution and Waiver

  • Any disputes will be resolved by confidential arbitration in Melbourne, Australia, under the rules of the Australian Centre for International Commercial Arbitration (ACICA).
  • You agree to waive any right to a jury trial or to participate in a class action lawsuit or class-wide arbitration.
  • All claims must be filed within 1 year of the event giving rise to the claim, otherwise they are permanently barred.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. The courts of Victoria shall have exclusive jurisdiction, except where arbitration applies.

12. Changes to These Terms

We may update these Terms from time to time. If significant changes are made, we will notify you. Continued use of the Service after changes means you accept the updated Terms.

13. Contact Us

If you have questions about these Terms, please contact us