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Refund Policy

At TravelVisaAustralia.com, our goal is to make your visa application as simple, transparent, and stress-free as possible. This Refund Policy explains the circumstances under which you may be eligible for a refund of our service fees. Please read it carefully before applying.

1. General Principles

  • By using our services, you agree to our Terms & Conditions and this Refund Policy.
  • Government fees and third-party payment charges are strictly non-refundable under all circumstances, as these are paid directly to the Department of Home Affairs or financial institutions.
  • Refunds only apply to our service fees in specific, limited situations outlined below.

2. When Refunds Are Available

You may be eligible for a refund if:

  1. You submit a written cancellation request via your Client Area before we begin preparing your application for lodgement.
    • “Preparation” begins the moment one of our migration consultants starts entering or reviewing your details in the Department of Home Affairs system.
    • Once preparation has started, all fees are strictly non-refundable.
  2. If you qualify, the refundable amount will be limited to our service fee only, minus an administration charge of US$29 or 15% of the total payment (whichever is greater).

3. When Refunds Are Not Available

Refunds will not be provided in the following circumstances:

  • Once we have begun preparing or lodging your application.
  • If your application is refused, delayed, or cancelled by the Department of Home Affairs.
  • If you provided incorrect, false, or incomplete information.
  • If you change your mind after we have started working on your case.
  • If your application is impacted by government changes to visa rules, eligibility, or processing times.

4. Refund Processing

  • Refunds are processed to your original payment method only.
  • If your payment card or account is no longer valid, you must work directly with your bank or provider to recover the funds.
  • Processing times vary, but refunds are generally completed within 10–15 business days after approval.

5. Final Decisions

  • All refund requests are reviewed individually.
  • The decision to approve or deny a refund remains at the sole discretion of Travel Visa Australia.
  • All decisions are final.

6. How to Request a Refund

  1. Log in to your Client Area at TravelVisaAustralia.com.
  2. Submit a cancellation/refund request before your application has been prepared.
  3. Our support team will confirm eligibility and respond to you by email.

7. Contact Us

If you have questions about this Refund Policy, please contact:

Travel Visa Australia – Refunds Department
Migration Expert Pty Ltd
Suite 131/101 Moray Street
South Melbourne, Victoria 3205 Australia

Email: refunds@travelvisaaustralia.com