Privacy Policy
Welcome to TravelVisaAustralia.com, operated by Migration Expert Pty Ltd (“Travel Visa Australia,” “we,” “us,” or “our”).
This Privacy Policy (“Policy”) explains how we collect, use, store, share, and protect your personal information when you use our website, visa services, or any related online or offline services (collectively, the “Services”).
By using our Services or providing us with information, you agree to the terms of this Policy. If you do not agree, you must not use the Services.
1. Legal Compliance
Travel Visa Australia is based in Australia and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
In addition, this Policy is designed to comply with international privacy laws, including:
- EU General Data Protection Regulation (GDPR) and UK GDPR,
- California Consumer Privacy Act (CCPA) and similar U.S. state privacy laws, and
- Other applicable global data protection standards.
2. Information We Collect
We may collect information in three ways:
- Directly from you when you use our Services,
- Automatically through your browser, device, or cookies, and
- From third parties such as payment providers, partners, or social media platforms.
2.1 Information You Provide
When you apply for a visa or use our Services, we may collect:
- Name, date and place of birth, nationality, gender, marital status
- Contact details (email, phone, address)
- Passport information (number, issue/expiry date, place of issue, photo)
- Travel details (arrival date, port of entry, reason for travel, itinerary)
- Family details (names of family members, dependents, marital info)
- Employment/professional information (employer, occupation)
- Sensitive information (where required for visas) such as health, police checks, or religion
- Financial information (credit card details, billing info, payment records)
2.2 Automatically Collected Information
When you interact with our website or Services, we may collect:
- IP address, device type, operating system, browser type and language
- Geographic location (approximate, based on IP)
- Date, time, and duration of visits
- Pages viewed and navigation patterns
- Error logs and performance data
- Usage statistics (frequency, clicks, time on page, etc.)
We may also track mouse movements, scrolling, and interactions (but not keystrokes).
2.3 Information from Third Parties
We may obtain information about you from:
- Payment processors and financial institutions
- Partners or agents assisting with visa submissions
- Social media platforms (if you sign in via Google, Facebook, etc.)
- Referral or affiliate partners
We may combine this information with data you provide directly.
3. Cookies and Tracking Technologies
We use cookies, tracking pixels, and similar technologies to:
- Recognize your browser or device
- Remember preferences and settings
- Analyze traffic and usage patterns
- Improve website security and user experience
- Deliver tailored advertising
You can control or block cookies via your browser. However, blocking all cookies may limit some features of our Services.
For tailored ads, you may opt out via:
- Network Advertising Initiative Opt-Out
- Digital Advertising Alliance Opt-Out
- Google Ads Settings
4. How We Use Your Information
We may use your information to:
- Provide visa application and support services
- Submit your information to the Department of Home Affairs (or other relevant authorities)
- Process payments securely
- Communicate with you about your application
- Verify your identity and prevent fraud
- Improve our Services, website, and user experience
- Conduct analytics and research (in de-identified or aggregated form)
- Send marketing offers or newsletters (you may opt out at any time)
- Comply with legal and regulatory obligations
5. How We Share Your Information
We may share your information only as necessary:
- With government authorities (such as the Department of Home Affairs) to process your visa application
- With service providers (payment processors, IT providers, hosting services, consultants)
- With affiliates or subsidiaries for administrative purposes
- For legal reasons, such as compliance with law, fraud prevention, or to protect our rights
- In business transfers, such as a merger, acquisition, or sale of assets
We do not sell your personal data.
6. International Transfers
Your personal information may be stored or processed in servers outside Australia (e.g., by cloud providers or government authorities). By using our Services, you consent to such international transfers, even where the laws of the destination country may not provide the same level of protection.
7. Security
We use administrative, technical, and physical safeguards to protect your personal information, including:
- SSL encryption for data in transit
- Secure data centres with 24/7 monitoring and access controls
- Strict employee access restrictions
- Regular system monitoring and auditing
No system is completely secure, and we cannot guarantee against unauthorized access. You are responsible for protecting your login details.
8. Data Retention
We retain your personal information only as long as necessary to provide our Services and comply with legal obligations. When no longer needed, we securely delete or anonymize data.
9. Your Rights
9.1 Australia
You may request access to, or correction of, your personal information at any time.
9.2 EU/UK (GDPR Rights)
If you are located in the EU/UK, you have the right to:
- Access and obtain a copy of your data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing in certain circumstances
- Data portability (transfer to another provider)
- Object to processing, including for direct marketing
- Withdraw consent at any time
9.3 California (CCPA Rights)
If you are a California resident, you may request that we:
- Disclose categories and specific pieces of personal data we collect
- Disclose how we use and share that data
- Delete your personal information (subject to legal exceptions)
- Correct inaccurate information
- Opt out of “sale” or “sharing” of personal data for advertising (we do not sell personal data)
- Be free from discrimination for exercising your rights
9.4 Other U.S. States
Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws may have similar rights to access, correct, delete, and opt out of targeted advertising.
Exercising Your Rights
To exercise your rights, contact our Privacy Officer (see Section 13). We may require proof of identity.
10. Children’s Privacy
Our Services are not directed to children under 18. If we learn we have collected personal data from a child under 18 without parental consent, we will delete it.
11. Communications and Marketing
By using our Services, you consent to receive electronic communications (email, SMS, or via the Client Area). You may opt out of marketing messages, but you will continue to receive essential service updates.
12. Links to Other Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
13. Changes to This Policy
We may update this Policy from time to time. Updates will be posted on our website with the revised “Effective Date.” Significant changes may also be notified directly to registered clients.
14. Contacting Us
If you have questions, concerns, or complaints about this Policy, please contact:
Officer:
Migration Expert Pty Ltd
Suite 131/101 Moray Street
South Melbourne, Victoria 3205 Australia