Careers – Customer Support Specialists
Be the Voice of TravelVisaAustralia.com
At TravelVisaAustralia.com, we’re committed to making visa applications simple, secure, and stress-free for travellers around the world. As a Customer Support Specialist, you’ll be on the frontlines of that mission — guiding clients through their journey, answering questions, and providing real-time support 24/7.
This is more than just customer service. It’s about creating confidence for people planning some of the most important trips of their lives.
What You’ll Do
As a Customer Support Specialist, your responsibilities will include:
- Providing live chat, email, and phone support to international clients.
- Answering questions about visa types, application status, and next steps.
- Helping clients navigate their Client Area and online application forms.
- Escalating complex cases to migration consultants when required.
- Maintaining accurate case notes and following up with clients as needed.
- Ensuring every interaction reflects our values of professionalism, clarity, and care.
What We’re Looking For
The ideal candidate will have:
- Strong communication skills — clear, friendly, and professional.
- Experience in customer support, call centres, or client services (preferred).
- Ability to handle inquiries with patience and empathy.
- Comfort working in a fast-paced, global, 24/7 environment.
- Strong digital literacy — able to use CRM, chat tools, and ticketing systems.
A problem-solving mindset and desire to help clients succeed.
Why Work With Us?
Joining TravelVisaAustralia.com means becoming part of a global team that values both clients and employees. We offer:
- Global Experience – Work with travellers from dozens of countries.
- Career Growth – Pathways into senior support, quality assurance, or migration advisory roles.
- Flexible Shifts – Support provided 24/7, offering flexible work arrangements.
- Training Provided – Learn about visa processes, tools, and systems.
- Supportive Culture – A team that celebrates wins and values collaboration.
How to apply
If you love helping people and want to build a rewarding career in international travel and migration services, we’d love to hear from you.
👉 send your CV and a short cover letter to careers@travelvisaaustralia.com