Terms & Conditions
TRAVEL VISA PTY LTD (Travel Visa) provides services subject to the following terms and conditions. The purchase of any services from Travel Visa Australia is conditional upon accepting these terms and conditions.
"Client" or "you" or "your" means the individual visiting www.travelvisaaustralia.com or any of our sub-domains, sub-directories and/or associated companies.
"GST" means any goods and services tax or similar tax imposed by the Commonwealth of Australia under the A New Tax System (Goods and Services Tax) Act 1999.
"Client Area" means the secure online system managed by Travel Visa Australia which allows Clients to enter and update their personal information and access our Service from any computer with internet access.
"Travel Visa Australia" or "we" or "our" means TRAVEL VISA PTY LTD.
"Profile" means the information provided by the Client about the Client and, if applicable, about the Client's family.
"Service" means the service provided by Travel Visa Australia. A detailed description of what is included in your service can be found at www.travelvisaaustralia.com.
"Terms" means these terms and conditions.
"Working Day" means a day on which banks are open for business in Melbourne, Australia.
"Website" means www.travelvisaaustralia.com
License and Site Access
Travel Visa Australia grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Travel Visa Australia. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Travel Visa Australia. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Travel Visa Australia without express written consent. You may not use any meta tags or any other "hidden text" utilising Travel Visa Australia's name or trademarks without the express written consent of Travel Visa Australia. Any unauthorised use terminates the permission or license granted by Travel Visa Australia. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Travel Visa Australia so long as the link does not portray Travel Visa Australia, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Travel Visa Australia logo or other proprietary graphic or trademark as part of the link without express written permission.
When you visit Travel Visa Australia, send e-mails to us or by communicating via the Client Area, you consent to communicating with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing.
We will communicate with you by e-mail or by posting notices on this site. If the Client does not respond to any communication related to the provision of the Service within two (2) working days, such failure will be deemed as the Client's express consent to prepare the Service based on the information previously provided by the Client. If the information provided by the client is not sufficient to prepare the service, such failure to communicate may also be deemed as the Client's express consent to have their service terminated and payment forfeited.
Travel Visa Australia reserves the right not to respond to any query which is not sent through the Client Area.
You can elect to discontinue all future correspondence from Travel Visa Australia at any time by selecting the "My Account" link and the "Disable Emails to Me" link in the Client Area of our website. Travel Visa Australia will not be responsible for any loss of data resulting from the Client selecting to disable their emails.
You can elect to discontinue your account with Travel Visa Australia at any time by selecting the "My Account" link and the "Disable My Account" link in the Client Area of our website. Travel Visa Australia will not be responsible for any loss of data resulting from the Client selecting to discontinue their account.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Travel Visa Australia or its content suppliers, and is protected by Australian and international copyright and trademark laws. The compilation of all content on this site is the exclusive property of Travel Visa Australia and protected by Australian and international copyright laws. All software used on this site is the property of Travel Visa Australia or its software suppliers, and is protected by Australian and international copyright laws.
If you use this site, you are responsible for maintaining the confidentiality of your Profile and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Profile or password.
When accessing the Client Area, you are required to enter your email address and password each time. Since access to your Profile is protected by your email address and password, it is very important that you protect your password by making it known ONLY to you. To ensure you are the only person that knows your personal access information, all access to your login information should not be written down or accessible to other persons, even if you believe it is disguised. Do not disclose your password to anyone, including family members or friends.
Travel Visa Australia will not be held responsible for any access gained by third parties to your personal Profile, whether the login details were provided by you or were otherwise obtained.
Travel Visa Australia reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Provision of Service
Upon payment, the Service will be delivered to you within the time frame provided for in the Service description. However, in certain cases this may take longer, depending on the complexity of the Client's Profile, or due to changes in legislation or procedures.
The Service to be provided to the Client may vary from time to time.
* Upon completing the ETA application form provided on Travel Visa Australia, your request for an ETA will be submitted instantly. The system used for issuing an ETA via this site interfaces with and checks data from other Australian Government systems. Your ETA grant is subject to approval from the Australian Government.
In the majority of instances your ETA will be processed and granted within minutes. However, if any details have been entered incorrectly or are incomplete, your application may be delayed.
In some instances, an ETA visa applicant may receive a 'referral' message from the Australian High Commission. In this instance, you will be contacted through the client area and will be required to provide additional information in order to proceed with your application. Please note that if any request for further details is made by Travel Visa Australia, your ETA application may not be processed until the requested information is received.
** Visitor and Business Entrant Short Validity ETAs are valid for 12 months from the date of grant, or for the life of the passport if it is less than 12 months.
A Business Entrant Long Validity ETA is valid for the life of the passport from the date of grant.
Prior to making payment for the ETA, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for the non-refundable service charge. If you find out later that you have made a mistake, you can either make a new application (and incur another service charge) or contact your nearest Australian visa office. A Business Entrant Long Validity ETA incurs an additional Government fee of A$110.
In the event that you have an existing ETA or you are in Australia at the time we attempt to process the ETA, the fee you have paid to Travel Visa Australia for another ETA is non-refundable. In such circumstances, we will issue you with confirmation of your current ETA status and the charge is applied to recover the use of our system resources.
Please do not arrange any travel to Australia until you have received email notification that your ETA request has been approved by the Australian Government. Travel Visa Australia takes no responsibility for changes to a client's travel plans due to ETA processing.
Short Travel Visa Application Guide
This service is provided for applicants who are from non-ETA countries or who are not able to successfully complete the ETA application form. The Short Travel Visa Application Guide will set out the Visitor Visa Requirements as well as providing assistance on how to prepare and lodge your Visitor Visa application with your nearest Australian mission.
This service will be provided to you within 2 working days of making a purchase and will also include the Short Travel Guide to Australia.
As soon as payment is received, the Client is deemed to have engaged the Services of Travel Visa Australia. Our Service is our professional advice and expertise. Once the Service has been provided to you, it cannot be returned, whether or not you have changed your mind or you no longer wish to utilise it.
If we have not provided the Services that you have paid for and you have submitted a refund request through the Client Area within 8 hours of payment, your payment will be refunded without any further questions.
Any refund provided will be less 20% of your total payment to cover our administration and banking fees.
Information Provided by the Client
Travel Visa Australia will use and rely on information provided by the Client in the provision of the Service without having independently verified or assumed responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the Client must be correct, including contact details such as e-mail, etc. If the information provided by the Client is not correct, the Service may not be accurate.
Travel Visa Australia cannot offer any advice regarding taxation, business, education or investment advice. Any information provided by employees of Travel Visa Australia on non-migration related matters should only be interpreted as general information and the Client should obtain professional advice regarding these matters.
Termination of Service
Travel Visa Australia reserves the right to terminate this agreement, your registration with or ability to have full or partial access to this website and/or any other service provided to you by us for any reason, including any improper use of this site; provision of false or misleading information; or your failure to comply with these terms and conditions.
Any dispute related in any way to your visit to Travel Visa Australia or service you purchase through Travel Visa Australia shall be submitted to confidential arbitration in Melbourne, Australia.
Arbitration under this agreement shall be conducted in accordance with the procedure adopted by the Australian Centre for International Commercial Arbitration (ACICA). The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
In the event that you have in any manner violated or threatened to violate Travel Visa Australiaís intellectual property rights, Travel Visa Australia, may seek injunctive or other appropriate relief in any state or federal court in the state of Victoria, Australia and you consent to exclusive jurisdiction and venue in such courts
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED BY TRAVEL VISA AUSTRALIA ON AN "AS IS" AND "AS AVAILABLE" BASIS. Travel Visa Australia MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TRAVEL VISA AUSTRALIA DISCLAIMS ALL WARRANTIES. TRAVEL VISA AUSTRALIA DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Travel Visa Australia ARE FREE OF ERROR, VIRUSES OR OTHER HARMFUL COMPONENTS. TRAVEL VISA AUSTRALIA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
To the extent that liability cannot be excluded, the liability of Travel Visa Australia, its directors, officers, employees, consultants and associated companies is limited to the cost of the service Travel Visa Australia provides to the Client.
To the greatest extent possible by law, the Client must indemnify and hold harmless Travel Visa Australia, its officers, employees, agents and related companies (Indemnified Persons) against all Liabilities (including legal costs on a full indemnity basis) incurred by the Indemnified Person in connection with the provision of the Service by Travel Visa Australia, except the Liability arising from the negligence or default of any of the Indemnified Persons.
The agreement Terms shall be governed by the laws of Victoria, Australia. The Courts of Victoria shall have exclusive jurisdiction to settle any disputes (including claims of set-off and counterclaims) in connection with this Agreement.
No person has been authorised to give any representations on behalf of Travel Visa Australia in regards to the subject matter or the terms of these Terms.
Headings in these Terms are for convenience only and do not affect the interpretation of these Terms.
Travel Visa Australia may vary any of these Terms and any other information relating to the Service at any time without notice, and your subsequent use of the website will be governed by the varied Terms.
In the event that any of the provisions of these Terms are or shall become invalid, illegal or unenforceable, the remainder shall survive unaffected.
Privacy and Release of Information
Travel Visa Australia is bound by the Privacy Act 1988 (Cth) (Privacy Act). Accordingly, Travel Visa Australia takes reasonable steps to protect personal information (as defined under the Privacy Act) collected by Travel Visa Australia from misuse and loss and from unauthorised access, modification or disclosure.
Travel Visa Australia may use and disclose the Client's (and if applicable, the Client's family's) personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by the Privacy Act.
In general, Travel Visa Australia will disclose the Client's personal information for the following purposes:
- to conduct our business;
- to provide and market our services;
- to communicate with the Client;
- to comply with our legal obligations; and
- to help us manage and improve our services.
Subject to the exceptions set out in the Privacy Act, the Client may gain access to the personal information which Travel Visa Australia holds about them by sending a message via the Client Area. A fee may be charged for providing access and Travel Visa Australia will advise the Client of the likely cost in advance.
Due to privacy laws, we are unable to discuss your personal details with any third party enquiring on your behalf (including family) unless you provide your written consent authorising us to do so.
- Fast Reliable Service
- No Hidden Charges
- 24/7 Help Desk Support
All decisions for granting any visa remains with the Australian Government Authority. Travel Visa is not affiliated with the Government. Travel visa charges a professional fee to provide a number of value added services.